Membership Associate
Who are we?
At Privilee, we are a multi-award-winning lifestyle membership that grants our members access to the he finest network of hotels, beach clubs and fitness partners across the UAE, Bahrain, Oman and Qatar. We are seeking an enthusiastic, positive, go-getter Membership Associate to join our dynamic team. If you are passionate about delivering exceptional customer service and want to contribute to delivering the best experiences, standards and member satisfaction in line with our mission of excellence, this is the perfect opportunity for you to thrive and make a significant impact.
The Role
As a Membership Associate, you’ll be the first touchpoint for all Privilee members and prospects, playing a crucial role in shaping their day-to-day experience. Whether it’s helping someone navigate the app, resolving a partner issue, or converting a lead into a loyal member, you will be at the heart of delivering our mission and exceptional service, always.
You will bring energy, empathy, and efficiency to every interaction, solving problems fast, supporting your teammates, and turning every touchpoint into an opportunity to deepen member trust and satisfaction. From lead conversations to complaint handling, you’ll lead with care, confidence, and a member-first mindset.
To apply for this role, please email your CV to careers@privilee.ae, with the subject line clearly stating the role you are applying for.
Please also include answers to the following questions:
- What excites you about working for Privilee?
- How did you hear about us?
- How do you believe you can make a difference in the role?
- If you were to design your perfect weekend, what would that look like?
- How would your friends describe you?
Responsibilities
- Be a trusted go-to contact for members, delivering clear, calm, and effective support across all channels, including phone calls, WhatsApps, emails and social, with confidence and care.
- Resolve routine member issues efficiently and with empathy, ensuring timely, high-quality resolutions that reflect Privilee’s experience standards.
- Convert leads into loyal members and retain current members by asking the right questions, tailoring recommendations, and guiding them through a seamless and inspiring joining experience.
- Handle complaints with professionalism and sensitivity, offering fair solutions, taking initiative, and always closing the loop.
- Use member feedback to help the business take meaningful action by sharing the voice of the member.
- Stay on top of our internal systems and tools, helping streamline workflows and troubleshoot issues when needed.
- Identify operational gaps or recurring issues, raising them to the appropriate team for improvement.
- Thrive in a fast-paced, ever-evolving environment, staying curious, asking questions, and learning quickly on the job.
- Complete ad hoc administrative tasks as required to support smooth team operations.
Personality
- Member-obsessed – deeply cares about the experience we deliver and always looks for ways to make it better.
- Takes ownership – doesn’t just complete tasks but drives outcomes, always seeing things through to resolution.
- Proactive and solutions-driven – spots issues before they escalate, thinks ahead, and acts with initiative.
- Fast, calm, and clear – thrives in high-volume environments without compromising quality or tone.
- Trusted team player – supports teammates with knowledge, ideas, and hands-on help when it counts.
- Detail-oriented – notices the small stuff that can make or break a member’s experience.
- Structured communicator – knows how to tailor the message, whether writing an email to a member or summarising an issue for a Product team.
Requirements
- 2+ years of customer service, support, or sales experience.
- Comfortable working morning, evening, and weekend rotating shifts (you’ll always have two days off per week).
- Comfortable using tools such as Notion, Slack, and CRM platforms, or quick to learn new tools.
- Strong written and verbal communication skills in English, with an eye for tone and detail.
- Strong organisational skills to manage multiple conversations, priorities, and follow-ups without dropping the ball.
Our Culture
By joining Privilee, you will be part of a passionate, dedicated and dynamic team who are determined to create the ultimate lifestyle offering. Collaboration and the sharing of ideas are encouraged and supported, contributing to our positive company culture. We care about people and want to support their personal and career growth. We consider success to be staying motivated and eager to work every day.
We offer amazing perks, including a competitive salary, insurance, flexibility and a Privilee membership, so you can experience the product first-hand.
