All you need to know about planning your visit

Planning your visit in advance helps venues manage capacity so they know who will be at their venues throughout the day and how much space they have available.

Plan your visit via the app from 8pm the night before you plan to Privilee. Some venues are available on a walk-in basis, however access to all venues is on a first come, first served basis. Tap ‘Plan a visit’ on the venue page that you would like to visit and select a time to arrive, before or after 2pm. When you have selected a venue and time, it will be added to your schedule. This can be found in “Me” >> “My schedule”. Please note that if you are planning to go to a gym, you are not required to plan a visit through the app. Simply check in when you arrive.

Access is based on a first come, first served basis. There are some occasions where venues reach full capacity and are unable to accept additional guests.

You can visit the app to browse alternative venues, or drop us a WhatsApp and we are happy to guide you on where to Privilee!

When Members check out or change their plans, spaces are released for other Members to use. Please check throughout the day or try a different venue.

Not all venues require advanced planning, many are accessible on a walk-in basis. If a venue is available on a walk-in basis, it is highlighted as 'Walk in' in the app.

You are welcome to stay at the venue as long as you like, until the pool or beach area shuts.

If you have planned to arrive after 2pm and want to arrive earlier, you will need to replan your visit to arrive before 2pm.

Go to the ‘Me’ >> ‘My schedule’ section of your app and you will see the option to cancel. Tap ‘Cancel your visit’ and you will receive an email to confirm this visit has been cancelled.

Yes, please check out when you have finished Privilee’ing. This helps Privilee venues manage capacity at their venue, and means another Member can take your space.

As often as you like! Your membership gives you unlimited access to all Privilee beach, pool and gym venues. Some fitness classes may have restrictions, this is clearly detailed within your app.